Returns & Refunds

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return in accordance with the conditions below.

Returns are accepted within 14 days from the delivery date.

To be eligible for a return:

Items must be unworn, unused, and unwashed
All original tags and packaging must be included
Products must be returned in their original condition
Items showing signs of wear, damage, alteration, perfume, stains, or use may not qualify for a refund

Non-Returnable Items :

Please note that items purchased during promotional campaigns or discounted by 20% or more are considered final sale and are not eligible for return or refund.

Returns Within Europe & Switzerland

For customers located within Europe and Switzerland:

Return shipping costs are covered by us
Any applicable customs duties or handling fees are also covered by us
Once the returned item has been received and approved by our quality control team, the refund process will begin

Refunds will be issued to the original payment method used during checkout.

Returns Outside the European Union

For international customers outside the EU, we currently offer two return options:

Option 1 – Store Credit

Customers may choose to receive a store credit equal to the value of the returned item.

Benefits of this option include:

Return shipping costs covered by us
Customs duties covered by us
Credit valid for 6 months from the original purchase date

Store credit can be used toward any future purchase on our website.

Option 2 – Refund to Original Payment Method

Customers may also request a direct refund instead of store credit.

Please note:

Return shipping costs are the responsibility of the customer.
Any customs duties, import taxes, or courier handling fees related to the return are also the responsibility of the customer. Basically all customs duties,import taxes and return shipping cost are within 80 - 100 USD.
These costs may be deducted from the final refunded amount.

Once the return has been received and approved, the refund will be processed to the original payment method.

How to Return

To request a return, please contact our customer care team by email:

customerservice@paramidonna.com

Please include the following information in your request:

Full name
Order number
Item(s) you wish to return
Reason for return

Our support team will provide detailed return instructions and assist you throughout the process.

Refund Processing Time

Please allow up to 14 business days for your return and refund to be fully processed.

The process includes:

Shipping transit time back to our warehouse
Inspection and approval by our quality control team
Refund authorization by our finance department
Bank/payment provider processing time

Once approved, funds may take up to 7 additional business days to appear in your account depending on your payment provider.

Exchanges

At this time, we do not offer direct exchanges.

If you wish to order a different size, color, or product, we recommend returning the original item (if eligible) and placing a new order separately.

For sizing guidance or product recommendations, please check our sizing guide ( link ) or contact our customer support team at:

customerservice@paramidonna.com

We are happy to assist you with product details, fit advice, and any additional questions before placing your order.

Damaged, Incorrect, or Faulty Items

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Our team will review the case and provide an appropriate solution as quickly as possible.

Contact Information

For any questions regarding shipping, returns, refunds, or your order, please contact:

Customer Support
customerservice@paramidonna.com

Our customer care team will respond as soon as possible during business hours.