For size reference, please use our size guide (https://paramidonna.com/pages/size-guide). Should you need further assistance, feel free to contact us by email: sales@paramidonna.com

We accept Paypal, Apple Pay, Visa, Mastercard, American Express.

We are unable to change your delivery address once your order has been shipped. If you choose express delivery, please contact DHL through their Express On-Demand Delivery service. However, feel free to email us (sales@paramidonna.com) or write to us through live chat, so we can try and arrange a solution that is best for you.

We are not going to be able to apply the promo code on your behalf, if your order has already been placed. Don't worry, we offer regular promo codes that you will be able to use on your next purchase.

Yes, we ship worldwide. Deliveries on orders over 300€ are free and are being shipped with DHL. Standard deliveries cost 15€ and usually take 7 to 12 business days to arrive, depending on where you are. You can also select express deliveries for 48 hours with a fixed shipping cost of 19€.

For express shipping the delivery is within 48 hours with DHL. If you choose standard delivery, it usually takes between 7 and 12 business days for the order to arrive, depending on where you are. 

Processing of your order may take up to 48 hours if the order was placed during the weekend or on national holidays.

All orders are shipped via DHL Express and International Postal Services.

If you do need to return any product, we’re here to help. Just email us directly to sales@paramidonna.com or write to us through live chat and we’ll take you through the process. 

Please note that the item should be sent back within 14 days of purchase, unworn, with labels and hygienic sticker. The transport costs are on the customer. If you happen to receive a faulty item, the return shipping costs are on the company. 

We will be happy to exchange a product if you need a different size or color. In this case, contact us by email (sales@paramidonna.com) or write to us through live chat. Make sure to return the goods unworn and with all labels no later than 14 days of receipt of delivery.  The transport costs for exchanges are on the customer. 

We sell the products only in pairs. If you feel uncertain about the size, make sure to check our one size fits all line (https://paramidonna.com/collections/one-size) and our size chart (https://paramidonna.com/pages/size-guide).