For products purchased from our online website, we will be happy to exchange or refund goods within 14 days of receipt of delivery. Please, note that the items should be unworn, unwashed and in the condition they were purchased, including all packaging. There should be no wear or marks on either the inner or outer soles. Before returning an item, please contact us via e-mail: firstname.lastname@example.org and specify the problem.
It is important to send the product/s along with the returns form. You should fill it in correctly with your bank details and specify the reason for returning the item. Once we receive the product/s back, a refund will be issued and the money will be transferred back to your credit/debit card or PayPal account within 14 business days. Return shipping costs are responsibility of the customer. We reserve the right to refuse to exchange or refund items that do not meet the above mentioned criterias.
If you happen to receive a faulty item, contact email@example.com within 24 hours of delivery. In this case the return shipping costs are on the company. Typically the refund will be issued 48 hours after receiving the product back and inspecting it.
Please send back the items to the following address:
Company: DIAMOD LTD
Contact number: 00359 888 477 069
Address: Sofia, Bulgaria, 1421 Dimitar Hadzikocev 35A