FREE DELIVERY ON ORDERS ABOVE 300€
We process all orders from Monday to Friday, excluding weekends and holidays. Please allow 1- 2 business days for order processing.
- The delivery is free on orders above 300€.
- Standard deliveries are 15€ and usually take 7 to 12 business days to arrive, depending on where you are.
- We offer express deliveries for 48 hours with a fixed shipping cost of 19€.
If we are unable to send your package due to high demand, you will be notified by phone or e-mail. In the event of shipping delays for any reason we will inform you as soon as possible.
For products purchased from our online website, we will be happy to exchange or refund goods within 14 days of receipt of delivery. Please, note that the items should be unworn, unwashed and in the condition they were purchased, including all packaging. There should be no wear or marks on either the inner or outer soles. Before returning an item, please contact us via e-mail: firstname.lastname@example.org and specify the problem.
Once we receive the product/s back, a refund will be issued and the money will be transferred back to your PayPal or credit/debit card account within 2-5 business days. Return shipping costs are on the customer. We reserve the right to refuse to exchange or refund items that do not meet the above mentioned criterias.
If you happen to receive a faulty item, please contact us by email or send us a message in live chat within 24 hours of delivery. In this case the return shipping costs are on the company. Typically the refund will be issued 48 hours after receiving the product back and inspecting it.
Please send back the items to the following address:
company: DIAMOD LTD
contact number: 00359 888 477 069
address: Sofia, Bulgaria, 1421 Dimitar Hadzikocev 35A